Privacy & Cookies
We’re committed to respecting your privacy and keeping your personal information safe.
How we may use your information
We will not rent, swap or sell your personal information to other organisations for them to use in their own marketing activities. We use service providers (such as direct mailing companies and software platform providers, among others) to help us provide you with our services. We give relevant persons working for some of these service providers access to your personal information, but only to the extent necessary for them to perform their services for us.
We may comply with requests where disclosure of personal information is required or permitted by law, for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant request in writing.
Who we are
This privacy notice covers all personal data that is gathered by Kidneys for Life, charity number 505256.
What personal information we collect about you
This can include information such as your name, communication preferences, email address, postal address, telephone number, mobile number, or bank account details so we can process donations, or information as to whether you are a taxpayer to help us to claim gift aid.
We do not usually collect sensitive personal information about our supporters unless there is a clear reason for doing so, for example relating to your health and only where appropriate – such as participation in a marathon or similar fundraising event, or where we need to ensure that we provide appropriate support to enable you to participate in an event.
Clear notices will be provided on applications for such events so you know what information we need and why we need it.
Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk. However, any payment card details (such as credit or debit cards) we receive on our website are passed securely to our payment processing provider according to the Payment Card Industry Security Standards.
On the website we use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We recognise, however, that this medium can never be fully secure and you should be aware of this when you use the site.
Log files allow us to record visitors’ use of our website. We keep log file information collected from all our visitors, which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information or information about which other sites you have visited.
Your credit or debit card information
If you use your credit or debit card to donate to us, buy something or make a booking online, we pass your card details securely to our payment processing partner as part of the payment process. We do this in accordance with the Payment Card Industry Security Standard (PDF download), and don’t store the details on our website or databases.
By using our website, our social media pages (such as Facebook), donating to us and/or shopping online you agree that we can place cookies on your device and use your data in accordance with this policy.
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site and many others that will be using cookies. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use. You can prevent the storing of cookies by adjusting the settings on your browser (see your browser Help for how to do this).
Third Party Cookies
If there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you do require further information please email firstname.lastname@example.org For more general information on cookies see the Wikipedia article on HTTP Cookies.
We’re committed to protecting the safety and privacy of children and vulnerable people.
We place great importance on the safety of vulnerable persons. To see a copy of our Vulnerable Persons policy please email email@example.com
Children’s personal information
We are committed to protecting the privacy of young people who want to fundraise for us. Our competitions and fundraising events may request specific information about the age of participants. Where appropriate we will seek the consent from a parent, guardian or carer before collecting information about young people under 16.
Telling us when things change and your choices
You can help us keep our records up to date by telling us when your contact details and other personal information changes. You can also change your mind at any time about how we contact you or ask us to stop contacting you altogether.
Please contact our fundraising team and they’ll make the changes for you:
- call them 0161 276 6671
- email firstname.lastname@example.org
- write to Kidneys for Life, Renal Research & Transplant Labs, Manchester Royal Infirmary, Oxford Road, Manchester M13 9WL.
If you tell us that you no longer want to receive further contact from us and you are on our supporter database, it may take a short while before our communications stop altogether as selection of supporter information for some of our appeals is done a few weeks in advance of mailing.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact the Data Protection Department at the address provided below. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove any information you think is inaccurate.
Please note that Kidneys for Life does not fall within the definition of a designated public body under the Freedom of Information Act 2000 and thus has no formal obligations under the Act. However we support transparency and will supply information where possible.
How to make a complaint
Please tell us if you’re not happy with how we’ve handled your personal information.
How to contact us
Date of this review: January 2017